Thursday 10 January 2019

Voucher Vexation!

Last week, Wednesday to be precise, we went shopping!

I know this sounds very trite, but to us, shopping is a thing of wonder.... we only go to town once a week and then we fit everything that we need to do into the morning. Things like hair cuts, doctors appointments and visits to the Post Office, and then we happily turn round and head home! Reading this, you would think that we live 60 km from the nearest town, but no, we are only 15 km from not one, but two towns!
Anyway, enough digressing!

Our cats love the Pamper pouches. Only Pamper, they will not touch any other brand, and only the jelly ones! Ex-feral one and all, you would think they would be happy with an old dried up crust, but ha ha to that. So about two weeks ago I bought the usual box and found an extra pouch inside with a Voucher! The pouch was a mince one so I split it three ways for the cats and waited for them to turn away in disgust.

The Happy Box! With a voucher!!

Surprise. They loved it.

So..... last Wednesday (being Shopping Day), I decided to take the voucher and buy a box of Mince Favourites, using the 'R10 off ' voucher. Easy hey?

Read on.


Now, let me fill you in a little more. The reason we go to our local Pick n Pay on a Wednesday is this... double points for pensioners on Wednesdays, so the store has three designated tills for us 'wrinklies' as our daughters affectionately (?) call us. These usually have meandering queues with crutch laden white-haired patrons leaning on trolleys waiting and usually chatting while they wait.
We cruised up and down the aisles and eventually reached the end of the queue and shuffled along until it was our turn. Rob unloaded the trolley and I supervised the packing, making sure that the cold things went into the insulated bag. Rob had already given the cashier the voucher, so she then tried to run it through the correct channels to allow the total bill to deduct our ten rand.

Sounds easy no? Well. Call the Supervisor. After 10 minutes of trying she decided to use another till.... now bear in mind each of the pensioner tills had queues, and elderly people can be tricky when someone pushes in. Also, the original till was now out of use as our tally was still on it... or something!

Till 2 wasn't playing ball either, they were trying to call up our transaction from Till number 1... so along came another lady with advice. By now I was standing with the laden trolley that had not been paid for.... and feeling so embarrassed that I wished the floor would open up. I know people were thinking that we had no money, because I would have been thinking that! So, on to Till 3......

The Voucher... looks innocent doesn't it?

Rob kept saying 'Leave the voucher, you know what I owe you, let me pay and you can sort it later' but no, it doesn't work like that!!

Finally..... a decision.....

Re-scan everything and do it again!!!!!!

By now Rob was trying to push me out of the shop as he could see that I was more than ready to explode with frustration and embarrassment! In front of customers we went, everything was unpacked, scanned and re-packed.

The tally came to two hundred rand LESS than the original tally!!

Finally, we left the store, frustrated but two hundred rand better off. Plus... we still had the damn voucher!
Until we heard a shout and a lady came running after us.

We had left a bag behind that hadn't been scanned as it had been on the floor!

Back we went....... no more two hundred rand bonus!

Yesterday we went shopping to Pick n Pay... with The Voucher.

At the till the supervisor simply said to the cashier 'Take ten rand off the total and send the voucher to the front desk'. They had obviously had more trouble with them during the week.

Guess what? There is another voucher in the new box!

Dare I?








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